Community facilitator – Medical coding

About this role

CHIMA is looking for a talented individual to lead the advancement of the medical coding practice community in Canada. This person will initiate conversations and guide discussions through community facilitation. Their combined efforts reach over 250 leaders across Canada—some of whom are certified with the Canadian College of Health Information Management and are professional members of CHIMA. 

They are invested in supporting this practice area and shaping leadership advancements in data quality, productivity, and computer-assisted coding. They enjoy managing volunteer working groups across the country to curate professional development offerings such as practice briefs or webinars.

Community facilitators meet monthly to connect with CHIMA’s operating team. The ideal candidate will help engage our members, volunteers, and other stakeholders to deliver outcomes in alignment with community needs and the Organization’s strategic and operating plan goals. 

This is an independent contractor* role for approximately 10 hours per month.
*It does not include benefits or a pension.

Requirements 

• Background in health information management or another applicable field
• Certified CHIM professional with the Canadian College of Health Information Management
• Expert knowledge of ICD-10-CA/CCI coding practices and policies
• Excellent communications skills in English (e.g., verbal, written, and presentation)
• Experience leading and facilitating communities that include leaders and subject matter experts
• Political acuity, empathy-based leadership style, and critical thinking abilities 
• Strong relationship-building skills to work with colleagues, volunteers, and partners and manage sensitive situations as they arise 
• Ability to take responsibility and be accountable with a high degree of ownership 
• Effective project management and time management skills 
• Open to giving, receiving, and implementing constructive feedback 
• Digitally savvy and willing to be trained on the Organization’s platforms (e.g., Microsoft Office 365) 
• Ability to easily shift between strategy and tactics and see the “big picture”
• Ability to structure ideas coming from the community to execute
• Desire to work from home in a virtual office environment with occasional travel as required 

Additional assets 

• Coding management experience
• CCCS designation
• Fluency in French, both verbal and written 

Responsibilities

• Handle operational tasks (e.g., production schedules, work plans, booking and capturing key takeaways from meetings, managing volunteer lists, etc.)
• Determine themes for community meetings by aligning community needs to national directions and goals
• Facilitate an inclusive environment for open and engaging conversation and knowledge sharing
• Align with best practices within the community focus area and contribute to ongoing improvements
• Encourage and leverage member participation and volunteerism
• Lead working groups with chapter volunteers and guide their efforts
• Deliver on outcomes derived from the working groups (e.g., events, blog posts, etc.) by connecting with team members (e.g., event planner, account managers, etc.)
• Ensure brand guidelines (e.g., editorial) are fulfilled
• Attend CHIMA meetings as required (e.g., all community facilitators)
• Other duties as assigned

Location

This role requires applicants to reside in Canada.

To apply

Please send both a cover letter and resume directly to joinourteam@dev.echima.ca with subject line ‘Community facilitator, Medical coding’ by Friday, July 22, 2022.

Marketing and Events Specialist

About this role

We are looking for an energetic, motivated, and results-oriented marketing and events specialist. You will be responsible for providing market research, strategy, and creative assistance where applicable and will support an extensive portfolio of both virtual and in-person events throughout Canada. Your creative thinking skills and positioning strategies will be essential to driving our communications, enhancing our Organization’s brands, and enabling business growth through effective campaigns and events. As an ideal candidate for this role, you are innovative, can challenge the status quo, care about user experiences, and are invested in producing quality outcomes. We are looking for your leadership if you are tech-savvy and enjoy coming up with new formats to keep our audiences engaged.

This position is full-time, reporting to our marketing and communications manager. There is eligibility for a health and dental plan and pension.

Some travel during evenings and weekends may be required.

Requirements

• Bachelor’s degree or diploma in marketing, advertising, communications, business, hospitality and tourism, or 5+ years of relevant work experience
• Direct work experience as a marketing and events specialist or similar role
• 5+ years of customer service experience
• Comfortable speaking in front of large audiences
• Excellent understanding of the branding process
• Knowledge of traditional, digital, content, and social media marketing
• Experience with research using data analytics software (e.g., Google Analytics)
• Outstanding English language proficiency, both written and verbal
• Superb attention to detail in all communications
• Communicate effectively with all parties (e.g., attendees, exhibitors, speakers, and sponsors)
• Basic graphic design skills (proficiency in Adobe InDesign, Photoshop & Illustrator)
• Multimedia savvy and familiar with content management systems (e.g., WordPress)
• A high degree of technical know-how, leveraging modern technology platforms (e.g., Microsoft Office Suite, SharePoint, WordPress, GoToWebinar, Zoom, and others)
• Experience working with communications platforms (e.g., Hootsuite or MailChimp)
• Proven team player who is flexible, adaptable, and honest to maintain collaborative working relationships
• Can manage multiple priorities in a fast-paced and agile work environment
• Meet project and portfolio deadlines with a high degree of ownership
• Maintain confidentiality in all interactions and with information
• Ability to make decisions and problem solve under pressure
• Able to pivot between strategy and tactics in daily work

Additional assets

• Fluency in French, both verbal and written
• Experience working remotely and in a virtual team environment
• Extensive knowledge of the health information profession or health sector
• Certified Meeting Professional (CMP)

Responsibilities

Marketing

• Assist in the development and implementation of marketing initiatives (e.g., programs, campaigns, products, or services), including positioning strategies across departments
• Identify target audiences and their various characteristics, needs, and expectations
• Ensure branding is consistent across platforms and marketing initiatives
• Track and report on all marketing initiatives (e.g., campaign results, key performance indicators, Google Analytics, etc.)
• Run health information awareness campaigns from start to end (e.g., privacy awareness)
• Conduct and provide market research (e.g., forecasts, competitive analyses, and consumer trends), including current trends
• Manage marketing emails and social media efforts (e.g., develop and source content)
• Work closely with our writer/editor on integrated marketing communications (IMC) plans
• Ensure all marketing efforts serve to achieve immediate and long-term business goals
• Identify and execute improvements for processes, content, and engagement generation to maximize efficiency
• Create and update digital and print marketing assets (e.g., banners, advertisements, signage, or merchandise)

Events

• Assist with strategic planning to determine feasibility, risks, and requirements to carry out events
• Design events (e.g., Health Information Professionals Week, bi-annual conferences, community meetings, chapter educations days, or partner events) with various project teams
• Assist with budget and pricing strategies for events alongside our partnerships and external relations focus area
• Set up meetings/events through our online platforms (e.g., ticketing or event listings)
• Manage pre, during, and post-production processes (e.g., kick-off meetings, team check-ins, run of show schedule)
• Manage contracts with vendors (e.g., venues, caterers, hotels, and IT)
• Coordinate hospitality services and transportation for in-person events (e.g., food and beverage, accommodations, or parking)
• Manage event sites (e.g., set-up and take-down)
• Improve event experiences for attendees (e.g., enhance an event ticket buyer’s experience)
• Track and report on event details (e.g., registrants, attendees, or feedback)

General

• Provide orientation and training to staff and volunteers as required
• Complete other duties as assigned to deliver on the Organization’s mandate

Location

• This role is remote and is open to applicants who reside in Canada.

COVID-19

As an employer that values and has a strong commitment to health and safety, CHIMA will take every reasonable step to protect the health and welfare of its employees, volunteers, members, partners, and others from the hazard of COVID-19. 

Because of this, employees are encouraged to be fully vaccinated against COVID-19 and will be required to provide proof of vaccination should the need arise for business reasons. Workplace accommodations for employees who are unable to be vaccinated (including valid medical exemptions) may be possible. Accommodation requests are evaluated on a case-by-case basis in accordance with our policies and applicable law.

Due to the job requirements of this specific role, verification of COVID-19 vaccination status is required.

CHIMA will continue to comply with existing protocols and rules with respect to physical distancing, masking, screening, rapid testing, personal protective equipment, and any other measures intended to reduce the transmission of COVID-19.

To apply

Applicants can send a resume and cover letter to joinourteam@dev.echima.ca. In your cover letter, be sure to answer the following questions: 

1. Why does marketing matter to you?
2. What do you enjoy most about event planning? 
3. Which of our values do you resonate with most and why?

Please use the subject line: Marketing and Events Specialist, Attn: Kaitlin McNamara

• Deadline: July 22, 2022